Service availability

We often plan interruptions to our online services so we can install system upgrades. This page will have any details of planned or unscheduled outages to our online services.

If you've been redirected to this page, then it means our online services are currently undergoing maintenance. Our 'Service interruptions' section below will have more information on when our services will be back online. We apologise for any inconvenience.

Service interruptions

Saturday 25 March 9:00 AM to 5:00 PM

The following services will be unavailable:

  • ASIC Connect Lodgement - business names, financial advisers, authorised representatives
  • ASIC Connect Search - business names, companies, SMSF auditors, AFS licensees, Credit licensees, liquidators, auditors
  • ASIC Online Lodgement - Companies, Registered Agents, Auditors, Liquidators, AFS Licensees, Credit Licensees, and Short Sellers
  • M2M Services
  • ABR Joint Registration
  • ASIC Connect Government access
  • DataStream Services
  • EDGE Services

Calendar of scheduled service interruptions

To help customers plan for any scheduled service interruptions, we publish the dates and details one month in advance. See Scheduled service interruptions for more information.

General system troubleshooting and issues

If you're having problems when using our online services, it could be an issue with your browser or settings. See System accessibility and compatibility and Transaction troubleshooting for tips on how to fix any issues.

Opening PDFs within the company portal

We've received reports of some customers having issues when trying to open PDF files within our company portal. We recommend you:

  • Save the PDF document on your computer and try opening from its saved location or
  • Use a different browser (Google Chrome, Mozilla Firefox, Internet Explorer). 

Searching on ASIC Connect

When performing a search on ASIC Connect you will need to select a tick box stating 'I am not a robot' to return the results.

If you are using an automated service, you may experience problems searching ASIC Connect.

If you require large amounts of data, you should consider using ASIC's registry data on

EDGE-compliant software – unable to log in

We've received reports of registered agents receiving an E02 error message when attempting to log in to EDGE-compliant software.

This error may be a result of frequent lodgement of report requests causing strain on the system.

We recommend you:

  • wait a few minutes before attempting to log in again.
  • switch to an alternate mailbox, your software has a primary mailbox and a secondary mailbox. You may need to ask your software supplier how you access these mailboxes.
  • refrain from making excessive debt report requests, these requests are encouraged to be lodged as infrequently as possible.

If you continue to receive this error, please contact us so we can further investigate the cause.

Service availability statistics

Each month, we report on our online services and our overall performance in terms of availability.

For an update on our latest performance figures, see Service availability statistics.

What is an ASIC key?

Your ASIC key is a unique number used in ASIC Connect that helps us establish your identity and protects your business information by making sure only you and those you have authorised can access it.

Learn more about ASIC keys

What is a corporate key?

A corporate key is an 8-digit number uniquely associated with a company’s ACN. Your company needs only one corporate key.

Learn more about corporate keys

What is an invitation key?

An invitation key is a unique key to register for, or connect to an entity in, the ASIC Regulatory Portal.

Learn more about invitation keys 

What is an industry funding security key?

Your industry funding security key is a unique number used to launch an online transaction in the ASIC Regulatory Portal that will enable us to calculate your final industry funding invoice. You will be prompted to submit business activity metric information on the operation of your business in the previous financial year.

Learn more about industry funding security keys

Last updated: 20/03/2023 01:59